Your 15-day right of withdrawal
If you are a consumer (buying for yourself, not for a business), Cameroonian law gives you 15 days from the day the contract is formed to withdraw, without giving a reason (Law No. 2010/021, article 20). Tell me by email or WhatsApp; I refund what you paid within 15 days of your notice.
Under article 22 of the same law, the right of withdrawal does not apply to a service you asked me to start before the 15 days ran out and that has been provided, or to work made to your personal specifications (custom designs, logos, websites). If you want work to begin immediately, I will ask you to confirm that in writing. The rules below then apply instead.
Cancelling a project
| When you cancel | What happens |
|---|---|
| Before any work has started | Full refund of your deposit. |
| After work has started | Your deposit is refunded minus the work already completed, which I list for you in writing. You receive everything completed so far. |
| After final delivery | Custom work that has been delivered is not refundable — but see “If something isn’t right” below. |
If I cancel or cannot deliver what was agreed, you get a full refund of any amount for work not delivered.
Third-party costs
Domain names, hosting, paid plugins, stock licences and similar costs bought for your project can’t be refunded once purchased, because the provider doesn’t refund them — they stay yours, in your project’s name.
If something isn’t right
- If the delivered work doesn’t match the agreed quote, I fix it at no cost.
- Bugs or defects in my work that you report within 30 days of delivery are fixed free of charge — longer if your package includes a support period.
- If I miss an agreed deadline by more than 15 days for reasons on my side, you may cancel and be refunded for the work not delivered.
How to ask
Email hovercode.cmr@gmail.com or message WhatsApp +237 671192094 with your name and project. I reply within 24 hours, and approved refunds are paid within 15 days using the method you originally paid with.
Last updated: 14 October 2026.